Abobakr Mohamed Ahmed Ibrahim
Customer Service & Digital Marketing Professional
Cairo, EG.About
Highly motivated and adaptable professional with foundational experience in customer service and digital marketing, eager to leverage strong communication and problem-solving skills to drive positive client experiences and achieve business objectives. Proven ability to resolve issues efficiently and contribute to team success in fast-paced environments. Seeking to apply diverse skill set in a dynamic role that fosters professional growth and impactful contributions.
Work
O&S Agency
|Customer Service Representative
Cairo, Cairo, Egypt
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Summary
Managed diverse client inquiries and resolved service issues, ensuring high levels of customer satisfaction and contributing to operational efficiency.
Highlights
Provided prompt and professional support to a diverse client base, successfully resolving a high volume of inquiries and issues daily through effective communication and active listening.
De-escalated challenging customer interactions by maintaining a positive and empathetic tone, leading to improved client retention and positive feedback for service quality.
Collaborated effectively with team members to meet and exceed customer service targets, contributing to overall departmental performance and client satisfaction metrics.
Utilized strong problem-solving skills to diagnose and address complex client concerns, enhancing user experience and fostering long-term, trust-based relationships.
Education
Secondary School
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High School Diploma
General Studies
Languages
Arabic
English
Certificates
Digital Marketing Certificate
Issued By
EasyT
Skills
Customer Service
Client Support, Issue Resolution, Customer Relations, Technical Support, Client Communication.
Digital Marketing
Social Media Marketing, Campaign Management, Content Creation, Audience Targeting.
Software & Systems
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows OS, Linux OS.
Social Media Advertising
Facebook Ads, Instagram Ads, Paid Social Campaigns.
Professional Skills
Communication, Problem Solving, Active Listening, Conflict Resolution, Critical Thinking, Team Collaboration.